FAQ

How long will it take for my order to ship?

Silly Buddy is a one woman operation and all items are made by hand in my home studio with care. For dog accessories and human bowties please allow 21 days for production. Face mask production is currently taking approximately 14 days. Thank you for your patience.

What is your Return Policy?

For dog items I ask that my clients measure their pup's neck size prior to checkout for a guaranteed fit. A confirmation email is sent following each order with the size and measurements selected for every item. Returns or exchanges due to incorrect measurements provided or incorrect sizes selected while placing your order are not allowed.

Due to their nature, face mask sales are final and cannot be returned for an exchange or refund.

If you are unsure regarding a print or color please contact me prior to your purchase and I am happy to help answer your questions.

If an error was made on my end please let me know within a week of receiving your order and I will try my very best to correct the issue.  Please note that sale and holiday items are final and cannot be returned for a refund or exchange.

What is the shipping method for domestic orders?

Domestic orders ship via the US Postal Service.  During checkout you will have two or three options to choose from, depending on your order total:

Standard Shipping: USPS First Class Mail, delivers within 4 to 6 business days, includes tracking. 

Priority Shipping: USPS Priority Mail, delivers within 2 to 3 business days, includes tracking.

Express Shipping: USPS Express Mail, delivers within 1 to 2 business days, includes tracking.  

What is the shipping method for International orders?

International orders ship via the US Postal Service.  During checkout you will have three options to choose from:

Economy Shipping: USPS First Class Mail, delivers within 10 to 14 business days, does not include tracking.

Priority Shipping: USPS Priority Mail, delivers within 7 to 10 business days, includes tracking.

International customers are responsible for all additional duties and customs charges that the destination country may charge. Please note that with any shipping method, there is always a chance that your package may get held up in customs which can delay delivery times.  

I don't know my dog's neck size, how do I figure this out?

You can use Silly Buddy's size guide to get the most accurate measurement of your dog's neck.  

Can I just measure my dog's current collar?

I do not recommend measuring your dog's current collar.  

My puppy isn't home yet, what size collar do you recommend?

Congrats! Puppies are everything! While you may be very excited to start shopping for your little one, guessing the size for a puppy can be tricky, even if you know the breed and age.  I strongly recommend to wait until you can measure your puppy's neck for the perfect fit.

I am purchasing a collar for a friend's dog, I can't get a neck measurement, what can I do?

If you can't sneak a neck measurement, I would recommend purchasing a Silly Buddy Gift Card.  It is the perfect gift for any dog obsessed human.

Are the collars adjustable?

Yes! Collars are adjustable.  Depending on the neck measurement provided for the collar, they allow approximately 2 to 4 inches of additional room for comfort and possible future growth.

Are the Bowtie attachments removable?

Yes! The bowtie attachment can be removed so the collar can be worn alone. The bowtie slides back on for special occasions.

How do I care for my silly buddy items?

You can find Care Instructions for each item on that item's page.

Do you offer wholesale?

Yes I do! Silly Buddy offers wholesale through Faire. Faire offers $100 off your first Silly Buddy wholesale order, free shipping for a year and Net 60 terms for new accounts.

You may order by following the direct link; sillybuddy.faire.com or you can email wholesale@silly-buddy.com

If you have any additional questions please do not hesitate to contact me! 

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